Terms & Conditions

All content on the Xylophyx website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Xylophyx or its content suppliers and is protected by international copyright laws. The compilation of all content on this Site is the exclusive property of Xylophyx and protected by international copyright laws.

You may not reproduce, distribute, display, or create derivative works of our content without prior written consent from Xylophyx. This includes, but is not limited to, our product descriptions, brand name "Xylophyx", logos, and any other proprietary materials. Any unauthorized use of our intellectual property may result in legal action.

Xylophyx respects the intellectual property rights of others and expects our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us immediately with the relevant details.

Xylophyx is dedicated to providing natural supplements and skincare products that support overall well-being. However, it is important to understand that our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Our products are dietary supplements and cosmetic items designed to complement a healthy lifestyle.

All product information provided on our Site, including descriptions, ingredients, and benefits, is for informational purposes only. We strive for accuracy but cannot guarantee that all information is complete or up-to-date. Product images are for illustration purposes and the actual product may vary slightly in appearance.

We strongly recommend consulting with a qualified healthcare professional before starting any new supplement regimen or skincare routine, especially if you have existing health conditions, are pregnant, nursing, or taking medications. Individual results may vary, and Xylophyx makes no guarantees regarding the effectiveness of our products for any specific individual.

Our commitment is to provide high-quality, natural ingredients sourced responsibly. We avoid making unsubstantiated claims and focus on supporting your journey toward natural vitality and confidence.

All orders placed through our Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or payment issues.

Prices displayed on our Site are in Euros (EUR) and are subject to change without notice. We strive to provide accurate pricing information, but errors may occur. In the event of a pricing error, we will notify you and give you the option to proceed with the corrected price or cancel your order.

Payment processing is handled through secure third-party payment gateways. We do not store your payment information on our servers. Accepted payment methods include major credit cards and other options as displayed at checkout. All payments must be received in full before order processing begins.

By placing an order, you confirm that you are authorized to use the payment method provided and that all information supplied is accurate and complete. Xylophyx is not responsible for any fees charged by your financial institution or payment processor.

We offer shipping to various locations, primarily within Slovakia and select European countries. Shipping costs are calculated at checkout based on your location and order value. We provide standard and expedited shipping options where available.

Delivery times vary depending on your location and shipping method selected. We aim to process and ship orders within 1-2 business days of payment confirmation. International shipments may take 7-14 business days. Please note that these are estimated times and not guaranteed.

If you are not satisfied with your purchase, you may return products within 30 days of delivery for a full refund, provided the items are unused, in their original packaging, and accompanied by proof of purchase. Certain items, such as opened supplements or personalized products, may not be eligible for return.

To initiate a return, please contact our customer service team. Return shipping costs may apply unless the return is due to our error. Refunds will be processed to the original payment method within 5-7 business days of receiving the returned items.

Xylophyx reserves the right to refuse returns that do not meet our return policy criteria. We recommend reviewing our full return policy on the relevant page of our website.

When using our Site, you agree to conduct yourself in a respectful and lawful manner. You are responsible for all activities that occur under your account or through your use of the Site.

You agree not to use our Site for any unlawful purposes, including but not limited to:

• Transmitting harmful, threatening, abusive, or defamatory content
• Harassing, intimidating, or discriminating against others
• Distributing viruses, malware, or other harmful code
• Attempting to gain unauthorized access to our systems
• Violating any applicable laws or regulations
• Impersonating others or providing false information

Xylophyx reserves the right to suspend or terminate your access to the Site if you violate these terms of conduct. We may also report unlawful activities to the appropriate authorities.

By using our Site, you agree to comply with all applicable local, national, and international laws and regulations.

To the fullest extent permitted by applicable law, Xylophyx shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Site or products, even if Xylophyx has been advised of the possibility of such damages.

This limitation of liability applies to, but is not limited to:

• Loss of profits, data, or business opportunities
• Personal injury or property damage
• Service interruptions or data loss
• Third-party claims against you
• Any damages resulting from your reliance on product information

Our total liability for any claim related to our products or services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by law.

These Terms & Conditions shall be governed by and construed in accordance with the laws of Slovakia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of our Site shall be subject to the exclusive jurisdiction of the courts of Slovakia.

We encourage amicable resolution of any disputes. If you have a concern, please contact us first so we can work towards a satisfactory solution.

By using our Site, you consent to the jurisdiction of Slovak courts and agree that any legal action must be brought within one year of the cause of action arising.

Xylophyx is committed to making our website accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our efforts include:

• Providing alternative text for images
• Ensuring sufficient color contrast
• Using semantic HTML structure
• Enabling keyboard navigation
• Offering resizable text options

If you encounter any accessibility issues or have suggestions for improvement, please contact us. We are committed to addressing accessibility concerns promptly and continuously improving our website's accessibility.

For urgent accessibility issues, please call us at +421 983 609 805 or email [email protected] with "Accessibility Concern" in the subject line.

If you have any questions about these Terms & Conditions, please contact us:

Xylophyx
Kollárova 980
911 01 Trenčín, Slovakia
Phone: +421 983 609 805
Email: [email protected]

You can also reach us through our contact form on the website.

We aim to respond to all inquiries within 24-48 hours during business days.

Last updated: October 2024